Fulfillment > Merchant Fulfilled Network (MFN) > Domestic Return Address (DRA)
Manage your seller fulfilled returns in the US
With Domestic Return Address (DRA) program, you can manage return requests for your self-ship orders through a third-party Returns Service Provider (RSP) in the US.
What is Domestic Return Address (DRA) program?
DRA program is a solution to handle returns for your self-ship orders to the US. If you do not have a domestic address in the US to receive customer returns, you may engage with third-party Return Service Provide (RSP) through their Service Provider Network (SPN) page on Seller Central.. These RSP will help you manage your returns through their local warehouse network.
No need for returnless refunds
You do not have to provide returnless refunds for your orders due to lack of availability of domestic return address
Automated return label generation
Once you update domestic return address, Amazon will automatically generate return labels for return requests placed on your orders. Your return orders will get routed to the return provider warehouse
Cost-effective solution
You can get Amazon negotiated rates for your return orders with our partnered RSPs
Re-inventorize your returns
Once your return order reaches RSPs warehouse and passes necessary quality checks, you can re-use the same product either by inbounding through FBA or shipping as next MFN order. You can also dispose the unsellable returned items through RSP as per the applicable charges
Hassle-free return experience
You need not look into each individual return request and follow-up with the buyer through Buyer Seller Messages
Return Service Provider
The level of service we have received from Bombino in areas such as return management, storage, and labeling has been nothing short of exceptional. Their expertise in handling our Amazon return inventory for the past 5-6 years has been invaluable.Shreem Linens
Steps to register
Step 1
Visit Return Service Provider's (RSP) SPN page below and submit contact request through 'Contact Provider' button.
Step 2
RSP POC will reach out to you for account creation.
Step 3
Once account creation is complete, update RSP's return address as your domestic return address in Seller Central.
Step 4
Work with RSP to get your returned shipments inventoried and re-sell through FBA or self ship channels.
For more details, write to us at mfnreturns-ings@amazon.com
Frequently Asked Questions
What if I have an issue or dispute with my RSP?
Amazon connects you with third party RSP listed on Amazon Service Provider Network (Amazon SPN) to offer you with return management services at a fee. If you wish to avail these services, you need to mutually agree on the return management services and the terms and conditions on which these services will be offered to you by the RSPs. Any issues and/or disputes arising between you and the RSP shall be resolved by the RSP as per your agreement with the RSP. You may escalate any issues and/or disputes between you and the RSP by writing to Amazon at mfnreturns-ings@amazon.com. Amazon will, in good faith, intervene to resolve such issues and/or disputes however Amazon shall not be liable for or responsible for any loss or damage whatsoever that you may suffer, directly or indirectly, in connection with your engagement with RSP, including but not limited to that associated with violation of contractual obligations by the RSP.
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Manage your seller fulfilled returns in the US
Disclaimer:
Whilst Amazon.com Services LLC and its affiliates (collectively, "Amazon") has used reasonable endeavors in compiling the information provided, there is no assurance as to its accuracy, completeness or usefulness or that such information is error-free. Amazon hereby disclaims any and all liability and assumes no responsibility whatsoever for consequences resulting from use of such information. Information provided may be changed or updated by Amazon or the carriers at any time, without prior notice. For updated information about transit time or approximate cost, contact Amazon or the carrier. By proceeding to use the information, the seller does so at its own risk and expressly waives any and all claims, rights of action and/or remedies that the seller may have against Amazon arising out of or in connection with the use of or reliance upon such information.
Whilst Amazon.com Services LLC and its affiliates (collectively, "Amazon") has used reasonable endeavors in compiling the information provided, there is no assurance as to its accuracy, completeness or usefulness or that such information is error-free. Amazon hereby disclaims any and all liability and assumes no responsibility whatsoever for consequences resulting from use of such information. Information provided may be changed or updated by Amazon or the carriers at any time, without prior notice. For updated information about transit time or approximate cost, contact Amazon or the carrier. By proceeding to use the information, the seller does so at its own risk and expressly waives any and all claims, rights of action and/or remedies that the seller may have against Amazon arising out of or in connection with the use of or reliance upon such information.
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