Frequently Asked Questions

Amazon’s Global Selling Program gives Indian MSMEs/ Entrepreneurs/ Retailers access to sell their products to the consumers worldwide through ecommerce.

Amazon Global Selling gives access to sell in 17 international marketplaces in Americas (US, Canada, Mexico & Brazil), Europe (Spain, France, Italy, Germany, Sweden, Netherland, Turkey & UK), Middle East (UAE, Saudi Arabia) & Asia-Pacific (Japan, Singapore & Australia).
With this program, Indian MSMEs/ Entrepreneurs/ Retailers can list and sell their products on Amazon’s international ecommerce sites such as www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.ae etc., enabling them to showcase their products to customers across 180+ countries

Yes, you do not need an Amazon India seller account to sell globally. Simply register and create a seller account in the Amazon marketplace you want to sell your products in.

If you are already selling in Amazon.in, all you need to do is decide the country you want to sell in and simply follow the easy steps mentioned in sell globally section within seller central

Amazon ensures that the amount gets credited in your preferred bank account & in your preferred currency (INR, USD, GBP, EUR, YEN, AED, etc.)

Yes, there specific requirement with certain marketplaces. For example UAE & EU marketplaces need VAT for seller registrations. You can get this done with the help of third party service providers from our Service Provider Network.

You would need to have IEC (Import Export code), AD code from bank (Authorised dealer code), KYC documents for yourself and your company, Product specific documentation if your product requires additional documentation like FDA certificate for health, beauty and grocery products, CPC for toys. There is also destination country specific documentation you need to do business in that particular country marketplace (Eg: Europe VAT)

You can get in touch with our taxation and compliance service providers who would help you with what documentation you need for which marketplace as well as help you get this documentation done.
Refer to the link of all documentation needed on the page, and you would find the service provider contact details. You can also refer to this link for the list of all service providers for all regulatory requirements

You would be able to find the contact details of our partnered logistics providers as well as their service provider network link, through which you can directly get in touch with them, and they would guide you for the onboarding process, as well as ship your products directly to international customers, or to the Amazon warehouses.

Yes, you can use your own carriers to manage your logistics directly to international customers as well as to the Amazon warehouses

You can choose to use your own rates with these carriers as this page will just help you connect to the carriers, it would be your decision to use your own rates or amazon negotiated rates with these carriers. Although for the seller central integrated solution to send FBA shipments, you would be able to use only Amazon negotiated rates to ship FBA shipments

No, shipment insurance is not included in the amazon negotiated rates. If you want, you can avail shipment insurance directly with the carriers. They will guide you for the process of the same

For any feedback, escalation with the carriers mentioned above, please get in touch with us on global-fba-azn@amazon.com, and we will look into it and take appropriate action

We currently don't have amazon partnered carriers & rate cards for shipping from India to Japan & Australia. However, you can get in touch with the partnered carriers, and avail their own rate card for shipping to Japan, Australia and other marketplaces not mentioned above. You can also get in touch with the service providers for taxation and compliance to understand documentation requirements for these marketplaces

You can use our Web-based interface to list products one at a time, or excel-based inventory files to list your products in bulk. The procedure and information required will vary depending on whether your products are already in the Amazon marketplace catalogue.
Once you complete your registration for selling on Amazon, you will be guided on the steps needed to list your products.
You can choose to avail the listing services from Service Provider Network as well.

You can view your orders and manage them through “Manage Order” inside Seller Central. If you are using Fulfilment by Amazon, your orders will be fulfilled and shipped by Amazon. If you choose to store and deliver your products on your own, you need to pack and ship products to customers and then confirm to the customer about the shipment through your Seller Central account.

Yes. Amazon helps you protect against fraudulent orders placed on your products and payment fraud

Yes. Customers can leave feedback. Maintaining a high feedback rating is a critical factor for success on Amazon. It’s the best way for customers to identify you as a trustworthy seller. Your rating appears on the Offer Listing Page and is one of the first things that customers see. We have observed that customers are more likely to purchase products from sellers with higher ratings. Your feedback rating is a key metric used by Amazon to measure your performance.

If you are not currently selling on Amazon globally and want to learn more, you can email your queries to indiaglobalsales@amazon.com along with your details. We will respond to you after reviewing your information with next steps.

You can also contact seller support once you complete your registration through your Seller Central account.