AMAZON GLOBAL SELLING

Frequently Asked Questions

Get assistance to sell globally with Amazon seller support. Find answers to commonly asked questions related to exporting with Amazon.
Amazon Global  Seller Queries

General

What is Amazon Global Selling?
Amazon’s Global Selling Program gives Indian MSMEs/ Entrepreneurs/ Retailers access to sell their products to the consumers worldwide through ecommerce.
How does Amazon Global Selling work?
Amazon Global Selling gives access to sell in 18 international marketplaces in Americas (US, Canada, Mexico & Brazil), Europe (Spain, France, Italy, Germany, Sweden, Netherland, Poland, Turkey & UK), Middle East (UAE, Saudi Arabia) & Asia-Pacific (Japan, Singapore & Australia).

With this program, Indian MSMEs/entrepreneurs/retailers can list and sell their products on Amazon’s international marketplaces such as www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.ae etc., enabling them to showcase their products to customers across 200+ countries and territories.
What products can I sell on Amazon international marketplaces?
Top selling product categories from Indian sellers are
  • Home Essentials (Bedsheets, Pillow cover, Curtains & more)
  • Health & Personal Care (Hygiene, Personal care, Home care, Toiletries & more)
  • Beauty Products (Personal grooming, makeup & more)
  • Apparel (Men’s, Ladies, kids fashion)
  • Office Products (Office essentials, Dairy, Notepad, Novelties & more)
Fast growing product categories from Indian sellers are
  • Medical Instruments (Thermometers, BP monitors & more)
  • Scientific instruments (lab instruments, calculator, lab essentials & more)
  • Toys & Sports (Kids toys, learning/ activity boxes, robotic toys & more)
  • Handicrafts (Tanjore Bubbleheads, paintings, Channapatna toys & much more)
  • Ayurveda (Personal care, Health supplements & more)
How can I start selling globally?
All you have to do is
  • Select the product you want to sell
  • Select the marketplace where you want to sell
  • Register with Amazon Global Selling & showcase your products
  • Ship your products to Amazon fulfillment centers through an Amazon Solution Provider Network partner
Amazon shall assist you with
  • Storage of your products in state of the art fulfillment center
  • Showcasing your product to customers who are searching for the same across the world
  • Packing & delivering the product within 2 days to customer once he/ she orders
  • Payments are credited to seller’s bank account in INR or in International currencies as per their preference.
Please note: To register to sell in US, Europe, Japan and Australia on Amazon (professional selling plan), a subscription fees of USD 39.99 (US), EUR 25 (EU), JPY 4,900 and AUD 49.95 (AU) is charged. For the same, you will be required to provide a valid international credit card.
I don’t have a Amazon India seller account, can I still sell on other Amazon marketplaces?
Yes, you do not need an Amazon India seller account to sell globally. Simply register and create a seller account in the Amazon marketplace you want to sell your products in.
I am already selling on Amazon.in and have a seller central account, how can I sell globally with Amazon?
If you are already selling in Amazon.in, all you need to do is decide the country you want to sell in and simply follow the easy steps mentioned in sell globally section within seller central.
How is Amazon facilitating payments?
Amazon ensures that the amount gets credited in your preferred bank account & in your preferred currency (INR, USD, GBP, EUR, YEN, AED, etc.)
Are there any country/ marketplaces level regulatory requirements? If so, does Amazon gives any assistance for the same?
Yes, there specific requirement with certain marketplaces. For example UAE & EU marketplaces need VAT for seller registrations. You can get this done with the help of third party service providers from our Service Provider Network.
Amazon Global Selling FAQ
The growth for A Jaald Store has been phenomenal, and we continue to evolve as a brand. We are excited to explore several new markets in many more countries with Amazon in the future.
Hussain GuranaFounder, A Jaald Store

Logistics

What are the documentation requirements to sell and ship globally?
You would need to have IEC (Import Export code), AD code from bank (Authorised dealer code), KYC documents for yourself and your company, Product specific documentation if your product requires additional documentation like FDA certificate for health, beauty and grocery products, CPC for toys. There is also destination country specific documentation you need to do business in that particular country marketplace (Eg: Europe VAT).
I don’t have this documentation, how can I get this documentation done for my company?
You can get in touch with our taxation and compliance service providers who would help you with what documentation you need for which marketplace as well as help you get this documentation done.
Refer to the link of all documentation needed on the page, and you would find the service provider contact details. You can also refer to this link for the list of all service providers for all regulatory requirements
How do I avail Amazon partnered carriers for my logistics requirements for Amazon global marketplaces?
You would be able to find the contact details of our partnered logistics providers as well as their service provider network link, through which you can directly get in touch with them, and they would guide you for the onboarding process, as well as ship your products directly to international customers, or to the Amazon warehouses.
I don't want to use Amazon partnered carriers to manage both my logistics to international customers & to international Amazon warehouses? Can I use my own carriers for the same?
Yes, you can use your own carriers to manage your logistics directly to international customers as well as to the Amazon warehouses
I already have better/negotiated rates with these carriers by myself, is it compulsory to use Amazon negotiated rates?
You can choose to use your own rates with these carriers as this page will just help you connect to the carriers, it would be your decision to use your own rates or amazon negotiated rates with these carriers. Although for the seller central integrated solution to send FBA shipments, you would be able to use only Amazon negotiated rates to ship FBA shipments
Do I get shipment insurance with these carriers at amazon negotiated rates?
No, shipment insurance is not included in the amazon negotiated rates. If you want, you can avail shipment insurance directly with the carriers. They will guide you for the process of the same
What if I don't get good service or have feedback or an escalation with the Amazon partnered logistics carriers?
For any feedback, escalation with the carriers mentioned above, please get in touch with us on global-fba-azn@amazon.com, and we will look into it and take appropriate action
I want to sell in marketplaces other than the ones mentioned i.e. Japan, Australia. Do you have Amazon partnered carriers for the same?
We currently don't have amazon partnered carriers & rate cards for shipping from India to Japan & Australia. However, you can get in touch with the partnered carriers, and avail their own rate card for shipping to Japan, Australia and other marketplaces not mentioned above. You can also get in touch with the service providers for taxation and compliance to understand documentation requirements for these marketplaces
Amazon Global Selling logistics FAQ

Managing your Account

How do I list my products on Amazon's international marketplaces?
You can use our Web-based interface to list products one at a time, or excel-based inventory files to list your products in bulk. The procedure and information required will vary depending on whether your products are already in the Amazon marketplace catalogue.
Once you complete your registration for selling on Amazon, you will be guided on the steps needed to list your products.
You can choose to avail the listing services from Service Provider Network as well.
How do I manage my international orders on Amazon?
You can view your orders and manage them through “Manage Order” inside Seller Central. If you are using Fulfilment by Amazon, your orders will be fulfilled and shipped by Amazon. If you choose to store and deliver your products on your own, you need to pack and ship products to customers and then confirm to the customer about the shipment through your Seller Central account.
Amazon global seller account

Services

Do you offer protection against fraud?
Yes. Amazon helps you protect against fraudulent orders placed on your products and payment fraud.
Can customers leave feedback and why is customer feedback important?
Yes. Customers can leave feedback. Maintaining a high feedback rating is a critical factor for success on Amazon. It’s the best way for customers to identify you as a trustworthy seller. Your rating appears on the Offer Listing Page and is one of the first things that customers see. We have observed that customers are more likely to purchase products from sellers with higher ratings. Your feedback rating is a key metric used by Amazon to measure your performance.
Can I get assistance on my queries about selling on Amazon?
If you are not currently selling on Amazon globally and want to learn more, you can email your queries to indiaglobalsales@amazon.com along with your details. We will respond to you after reviewing your information with next steps.

You can also contact seller support once you complete your registration through your Seller Central account.
What do I need to register as a seller on Amazon?
To register yourself as a seller in Amazon international marketplaces, you need
  • Email ID & Mobile Number
  • Valid Business Address
  • Credit Card
  • National ID proof
  • Company/ Individual Bank Statement
In addition to the above documents you need VAT document for selling in Europe & Middle East. Amazon has a list of trusted third party service providers who can help you in getting required documentation.
Amazon Global Selling services FAQ

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