Sell Anywhere and fulfill with Multi-Channel Fulfillment (MCF)

Question 1

Getting started

Answer

What is Multi-Channel fulfillment(MCF)?

MCF is a nationwide integrated fulfilment solution for all your sales channels, spanning across warehousing, inventory management, invoicing, logistics and customer delivery.

What are the requirements to sign up to MCF?

To sign-up for MCF you are required to have an active Amazon seller central account registered in the FBA program, and an active FBA listing with inventory.

How do I sign-up to MCF?

If you're already an FBA seller on Amazon, you can sign up for MCF through a single click sign-up, here. In case you're new to Amazon, you would need to create a seller central account and sign up, here.

What measures Amazon takes to ensure D2C brands' data and customer information remain secure and confidential?

Amazon adheres to strict data protection protocols to ensure the confidentiality and security of D2C brands' data. We ensure the MCF sales and customer related information is not leveraged for any upsell activities. Additionally, Amazon employs robust encryption and compliance measures to safeguard both customer and sales information, ensuring the highest levels of protection.

Does Amazon provide Customer Service?

Amazon does not provide customer service for your MCF fulfillment requests. As the sale happens on your website or other sales channels, we encourage the sellers to take care of customer queries. For fulfilment related queries, Amazon provides real time tracking details.

Does Amazon offer customer returns and customer rejects service as part of MCF?

If an item delivered pursuant to an MCF fulfillment request is rejected by a customer prior to delivery, Amazon will return the item back to your FBA FC inventory. However, once the item has been delivered, and the customer requests for a return, you are required to facilitate the return.

Answer

MCF is a nationwide integrated fulfilment solution for all your sales channels, spanning across warehousing, inventory management, invoicing, logistics and customer delivery.

Answer

To sign-up for MCF you are required to have an active Amazon seller central account registered in the FBA program, and an active FBA listing with inventory.

Answer

If you're already an FBA seller on Amazon, you can sign up for MCF through a single click sign-up, here. In case you're new to Amazon, you would need to create a seller central account and sign up, here.

What measures Amazon takes to ensure D2C brands' data and customer information remain secure and confidential?

Amazon adheres to strict data protection protocols to ensure the confidentiality and security of D2C brands' data. We ensure the MCF sales and customer related information is not leveraged for any upsell activities. Additionally, Amazon employs robust encryption and compliance measures to safeguard both customer and sales information, ensuring the highest levels of protection.

Does Amazon provide Customer Service?

Amazon does not provide customer service for your MCF fulfillment requests. As the sale happens on your website or other sales channels, we encourage the sellers to take care of customer queries. For fulfilment related queries, Amazon provides real time tracking details.

Does Amazon offer customer returns and customer rejects service as part of MCF?

If an item delivered pursuant to an MCF fulfillment request is rejected by a customer prior to delivery, Amazon will return the item back to your FBA FC inventory. However, once the item has been delivered, and the customer requests for a return, you are required to facilitate the return.

Answer

Amazon adheres to strict data protection protocols to ensure the confidentiality and security of D2C brands' data. We ensure the MCF sales and customer related information is not leveraged for any upsell activities. Additionally, Amazon employs robust encryption and compliance measures to safeguard both customer and sales information, ensuring the highest levels of protection.

Does Amazon provide Customer Service?

Amazon does not provide customer service for your MCF fulfillment requests. As the sale happens on your website or other sales channels, we encourage the sellers to take care of customer queries. For fulfilment related queries, Amazon provides real time tracking details.

Does Amazon offer customer returns and customer rejects service as part of MCF?

If an item delivered pursuant to an MCF fulfillment request is rejected by a customer prior to delivery, Amazon will return the item back to your FBA FC inventory. However, once the item has been delivered, and the customer requests for a return, you are required to facilitate the return.

Answer

Amazon does not provide customer service for your MCF fulfillment requests. As the sale happens on your website or other sales channels, we encourage the sellers to take care of customer queries. For fulfilment related queries, Amazon provides real time tracking details.

Answer

If an item delivered pursuant to an MCF fulfillment request is rejected by a customer prior to delivery, Amazon will return the item back to your FBA FC inventory. However, once the item has been delivered, and the customer requests for a return, you are required to facilitate the return.

Question 2

Orders

Answer

How to create an MCF order?

Create your MCF order through the quick order form, bulk upload or through API. Learn how to create an order here.

What is the dimension and weight limit for MCF ordered items?

MCF services are available for all sizes except ‘heavy & bulky’. Learn more about size classifications by clicking here.

How will my customer track an MCF order?

Once products under an MCF fulfillment request are dispatched, Amazon will email you and your customer a tracking ID, and link to track the order in real time. You can also track real time order status through automated API integrations or in bulk through Seller Central reports.

Answer

Create your MCF order through the quick order form, bulk upload or through API. Learn how to create an order here.

What is the dimension and weight limit for MCF ordered items?

MCF services are available for all sizes except ‘heavy & bulky’. Learn more about size classifications by clicking here.

How will my customer track an MCF order?

Once products under an MCF fulfillment request are dispatched, Amazon will email you and your customer a tracking ID, and link to track the order in real time. You can also track real time order status through automated API integrations or in bulk through Seller Central reports.

Answer

MCF services are available for all sizes except ‘heavy & bulky’. Learn more about size classifications by clicking here.

How will my customer track an MCF order?

Once products under an MCF fulfillment request are dispatched, Amazon will email you and your customer a tracking ID, and link to track the order in real time. You can also track real time order status through automated API integrations or in bulk through Seller Central reports.

Answer

Once products under an MCF fulfillment request are dispatched, Amazon will email you and your customer a tracking ID, and link to track the order in real time. You can also track real time order status through automated API integrations or in bulk through Seller Central reports.

Question 3

Fees

Answer

What are the charges for availing MCF?

Amazon charges you an MCF fee based on weight of the shipment dispatched. You can view the MCF rate card here. Please note, non-transactional FBA fee (such as the ones mentioned in the FAQ below) will still apply.

What FBA charges are applicable for MCF?

Although Amazon charges you a single MCF fee for your MCF fulfillment requests, FBA non-transactional fees like transportation fee, monthly storage fees, long term storage fees and removal fees are applicable as per current FBA rates, which can be viewed here.

Answer

Amazon charges you an MCF fee based on weight of the shipment dispatched. You can view the MCF rate card here. Please note, non-transactional FBA fee (such as the ones mentioned in the FAQ below) will still apply.

What FBA charges are applicable for MCF?

Although Amazon charges you a single MCF fee for your MCF fulfillment requests, FBA non-transactional fees like transportation fee, monthly storage fees, long term storage fees and removal fees are applicable as per current FBA rates, which can be viewed here.

Answer

Although Amazon charges you a single MCF fee for your MCF fulfillment requests, FBA non-transactional fees like transportation fee, monthly storage fees, long term storage fees and removal fees are applicable as per current FBA rates, which can be viewed here.

Question 4

Reimbursements

Answer

Does Amazon reimburse for items lost in an MCF order?

You are eligible for reimbursements on your MCF fulfillment requests if we determine that the products have been lost solely due to our acts / omissions. You are required to raise a claim to SPS post 14 days of the promised delivery date. Learn more here.

Does Amazon reimburse for items damaged as part of an MCF order?

Amazon provides an amount as damage allowance on a monthly basis to compensate for items that are found to be damaged in transit (after reaching the purchaser), materially different from the item for which the fulfillment request was placed, or missing accessories. You are not required to raise any claims on damaged orders, learn more here. Additionally, you will not be entitled to receive any reimbursements on the abovementioned grounds

Answer

You are eligible for reimbursements on your MCF fulfillment requests if we determine that the products have been lost solely due to our acts / omissions. You are required to raise a claim to SPS post 14 days of the promised delivery date. Learn more here.

Does Amazon reimburse for items damaged as part of an MCF order?

Amazon provides an amount as damage allowance on a monthly basis to compensate for items that are found to be damaged in transit (after reaching the purchaser), materially different from the item for which the fulfillment request was placed, or missing accessories. You are not required to raise any claims on damaged orders, learn more here. Additionally, you will not be entitled to receive any reimbursements on the abovementioned grounds

Answer

Amazon provides an amount as damage allowance on a monthly basis to compensate for items that are found to be damaged in transit (after reaching the purchaser), materially different from the item for which the fulfillment request was placed, or missing accessories. You are not required to raise any claims on damaged orders, learn more here. Additionally, you will not be entitled to receive any reimbursements on the abovementioned grounds

Question 5

API

Answer

What operations are possible through APIs?

APIs allow you to view inventory in fulfillment centers, preview shipping speeds and estimate delivery date, and facilitate end-to-end order management including creation, real time tracking, modification, cancellation, and invoice download.

How can my customers track orders fulfilled by Amazon?

Integrate your website with real time order tracking API. On top of this, Amazon will send emails with tracking ID links to both you and your customers.

Can I create orders manually and experience the offering without integrating through APIs?

Yes, you can place single or bulk orders manually using options available on Seller Central. Visit Sellercentral.amazon.in/MCF to get started.

How to display estimated delivery date to my customers?

Display estimated delivery date on your website to your customers by integrating with Preview and Tracking APIs.

Where can I find documentation details for APIs?

Search and find detailed use case API documents on Developer.amazonservices.com
a. Track inventory availability: GetInventorySummaries
b. MCF order creation, tracking and management: Fulfillment Outbound API
c. Download invoice: FBA Bulk Invoice

Answer

APIs allow you to view inventory in fulfillment centers, preview shipping speeds and estimate delivery date, and facilitate end-to-end order management including creation, real time tracking, modification, cancellation, and invoice download.

How can my customers track orders fulfilled by Amazon?

Integrate your website with real time order tracking API. On top of this, Amazon will send emails with tracking ID links to both you and your customers.

Can I create orders manually and experience the offering without integrating through APIs?

Yes, you can place single or bulk orders manually using options available on Seller Central. Visit Sellercentral.amazon.in/MCF to get started.

How to display estimated delivery date to my customers?

Display estimated delivery date on your website to your customers by integrating with Preview and Tracking APIs.

Where can I find documentation details for APIs?

Search and find detailed use case API documents on Developer.amazonservices.com
a. Track inventory availability: GetInventorySummaries
b. MCF order creation, tracking and management: Fulfillment Outbound API
c. Download invoice: FBA Bulk Invoice

Answer

Integrate your website with real time order tracking API. On top of this, Amazon will send emails with tracking ID links to both you and your customers.

Answer

Yes, you can place single or bulk orders manually using options available on Seller Central. Visit Sellercentral.amazon.in/MCF to get started.

How to display estimated delivery date to my customers?

Display estimated delivery date on your website to your customers by integrating with Preview and Tracking APIs.

Where can I find documentation details for APIs?

Search and find detailed use case API documents on Developer.amazonservices.com
a. Track inventory availability: GetInventorySummaries
b. MCF order creation, tracking and management: Fulfillment Outbound API
c. Download invoice: FBA Bulk Invoice

Answer

Display estimated delivery date on your website to your customers by integrating with Preview and Tracking APIs.

Answer

Search and find detailed use case API documents on Developer.amazonservices.com
a. Track inventory availability: GetInventorySummaries
b. MCF order creation, tracking and management: Fulfillment Outbound API
c. Download invoice: FBA Bulk Invoice

Sell Anywhere and fulfill with Multi-Channel Fulfillment (MCF)

What is Multi-Channel Fulfillment (MCF)?

Leverage Amazon’s best in class fulfillment network for all your off-Amazon orders

Benefits of MCF

Delight your customers with end to end fulfilment network that powers Amazon

Pan India coverage

Instant Scalability

Best in class customer experience

Ease of Selling

Features on MCF

How MCF works?

Automate your entire fulfillment process

View available inventory

Build your cart

Request order fulfilment

View order Summary

Real time tracking

Manage your order

Download invoice

Testimonials

Here's what our sellers say

Here's what our partners say

Getting started

Looking for more information ?

Frequently Asked Questions

Sell Anywhere,
Fulfill through Amazon

Select your preferred language

Sell Anywhere and fulfill with Multi-Channel Fulfillment (MCF)

What is Multi-Channel Fulfillment (MCF)?

Leverage Amazon’s best in class fulfillment network for all your off-Amazon orders

Benefits of MCF

Delight your customers with end to end fulfilment network that powers Amazon

Pan India coverage

Instant Scalability

Best in class customer experience

Ease of Selling

Features on MCF

How MCF works?

Automate your entire fulfillment process

View available inventory

Build your cart

Request order fulfilment

View order Summary

Real time tracking

Manage your order

Download invoice

Testimonials

Here's what our sellers say

Here's what our partners say

Getting started

Looking for more information ?

Frequently Asked Questions

Sell Anywhere, Fulfill through Amazon

Select your preferred language

Select your preferred language

Sell Anywhere,
Fulfill through Amazon