Step-by-step registration guide for new sellers

Question 1

What is GST number? Where can I find my GST number?

Answer

GST number is a unique 15-digit code assigned by the Indian Government. You can find it on your GST registration certificate (as shown below) or on your GST challan/return filing documents. Contact the GST helpdesk for assistance if you're unable to find it.

Question 2

Why do I need to provide GST number to Amazon?

Answer

As per Indian regulations, GST registration is mandatory to sell products on online marketplaces like Amazon. Providing your GST number helps ensure compliance with the law and enables you to claim input tax credit.

Question 3

I sell goods which are exempted from GST. Do I still need to apply for GSTIN certificate?

Answer

If you are exclusively selling GST-exempted goods, you may not be required to apply for GSTIN. Please contact your tax consultant or GST service provider for any specific GST related queries/clarifications. In case you already have a GST number, we request you to provide your GST number for registration as a seller on Amazon.in.

Question 4

Can I sell on Amazon without GST number?

Answer

You can only sell GST-exempt products without a GST number by providing PAN details. For other products, it is mandatory to have a valid GST number to sell on Amazon.in

Question 5

Which categories are exempted from GST?

Answer

You can find a list of categories which are exempted from GST here.

Question 6

Can I create a seller account with composite GST number?

Answer

You can only sell GST-exempt products without a GST number by providing PAN details. For other products, it is mandatory to have a valid GST number to sell on Amazon.in.

Question 7

I have multiple GST numbers. Which one I should provide to sell on Amazon?

Answer

You can only sell GST-exempt products without a GST number by providing PAN details. For other products, it is mandatory to have a valid GST number to sell on Amazon.in

Question 8

I don't have GST number. How do I register for GST?

Answer

You can register for GST online on your own by visiting https://www.gst.gov.in/.

You can also register for GST offline by visiting a GST Seva Kendra or a GST Taxpayer Service Center.

Question 9

Why does Amazon require me to verify my GST using OTP?

Answer

Sellers are required to verify GST number to ensure that it belongs to them and is not being used fraudulently. The OTP verification process helps establish the ownership of the GST number.

Question 10

I havn't recieved OTP for GST verification. What should I do?

Answer

If you haven’t received OTP for GST verification, you can try the following steps:

Wait for few minutes. Sometimes, OTP messages can take a few minutes to arrive. Also, check your spam or junk folder in your email or SMS inbox to ensure that the OTP message hasn't been mistakenly filtered there.
If you still haven't received the OTP, you can request to resend the OTP by clicking on the "Resend OTP" button. Please note that you are only allowed to request OTP 3 times in 24 hours.
Check the mobile number and email address you've registered on gst.gov.in.
If you don't recieve OTP even after following above steps, you can upload your GST certificate (Reg-06 with Annexure A & B). Please note that GST document verification may take upto 48 hours. However, you can complete remaining registration steps while we verify your GST document.

Question 11

I entered the wrong OTP. What do I do?

Answer

You can request a GST OTP only 3 times in a span of 24 hours. If you have exhausted the daily limit, you can request a new OTP after 24 hours. Alternatively, you can upload your GST certificate (Reg-06 with Annexure A & B).

Question 12

What is Store Name on Amazon.in? Where is it used?

Answer

The store name is the unique display name that represents your store on Amazon. It is the name that appears on your storefront on Amazon.in and in search results when customers search for products.

Question 13

Can I change the Amazon store name after completing seller registration?

Answer

Yes, you can change the store name at any point from the account settings on Seller Central.

Question 14

Can I use my own name as the store name?

Answer

While you can use your name as the store name, it may be more beneficial to choose a name that's more representative of your brand and the products you sell.

Question 15

How important is my store name for customers?

Answer

Your store name can help customers find your products and distinguish your brand from others. However, it's just one aspect of your overall brand identity on Amazon.in. Other factors like product quality, pricing, and customer service also play a significant role in attracting and retaining customers.

Question 16

Can I have multiple store names for different product categories I sell?

Answer

You can have only one store name for your seller account on Amazon.in. In case you want to have multiple store names, you can register each store name separately and manage them as distinct selling accounts. Please note that each new seller account will require a different GST for registration.

Question 17

Do I have to use the store name recommended by Amazon?

Answer

You need not choose the store name recommended by Amazon. You can type your own store name, as long as it isn't being used by or does not belong to another seller.

Question 18

What should I do when I get this error “Store name already exists on Amazon. Try a different name"?

Answer

You cannot enter a store name that is already being used by another seller. It's important to have a unique store name that clearly distinguishes your brand from others and avoids confusion among customers. Please choose a different and unique store name. In case you don't find a unique name, you can always choose one from the options recommended by Amazon.

Question 19

Can the pickup address be anywhere in India?

Answer

For Easy Ship, the pickup address should be located in the state where the GST is registered. This is to comply with the Indian government's tax laws and regulations.

Question 20

Can I change the pickup address after registration?

Answer

Yes, you can change the pickup address at any point from the account settings on Seller Central. However, please ensure that the new pickup address is also in the same state that the GST is registered in.

Question 21

Why do sellers need to provide a pickup address to Amazon?

Answer

We will collect product shipments for customer orders that you receive from the pickup address provided. Adding a pickup address ensures a smooth and timely delivery experience for customers.

Question 22

Can I add a pickup address that is different from the suggested addresses?

Answer

Yes, you can choose a pickup address that is different from the suggested addresses. Please note that the pickup address should be located in the state where the GST is registered. This is to comply with the Indian government's tax laws and regulations.

Question 23

Can I enter multiple pickup addresses?

Answer

Amazon seller account currently does not support multiple pickup addresses. Please enter only one pickup address.

Question 24

Can I change the shipping method after registration?

Answer

Yes, you can update the shipping method preference at any point through the account settings on Seller Central.

Question 25

Who will bear shipping charges If I choose Self Ship as my shipping method?

Answer

When you choose to Self-Ship, you bear the cost of shipping. You can send the order shipment through a third-party courier service or your own delivery agents.

Question 26

What products are not supported by Amazon Easy Ship?

Answer

Orders that contain oversized and bulky items (i.e any products weighing over 18 kg or product dimensions equal to or exceeding – 70 cm x 70 cm x 45 cm.) are not delivered by Amazon Easy Ship
Orders for buyer addresses that do not fall in the Easy Ship coverage area are not delivered by Amazon Easy Ship.
Amazon Easy Ship also does not support restricted items mentioned here

Question 27

What are the charges for Amazon Easy Ship services?

Answer

The per delivery charges for Easy Ship for standard-sized items weighing less than 500 gms are INR 27 for local, INR 45 for regional and INR 65 for national deliveries. Please refer to the image below for more details.

Question 28

Will Amazon charge me any fees if I choose to offer free delivery to my customer?

Answer

For Easy Ship, Amazon will charge you shipping fee irrespective of if you choose to offer free delivery to your customers. If you choose to offer free shipping to your customer, you will bear this cost.

Question 29

How are shipping rates for Local, Regional and National defined?

Answer

Local rate will be applicable where the pickup and delivery happen in the same city i.e. intra-city pickup and delivery. Regional zone consists of four regions as shown in below image. Regional rate will apply if shipment moves within the same region and the service is not within the same city. National rate will apply if shipment moves across regions.

Question 30

Why does Amazon need my bank account details?

Answer

Amazon will transfer the payments due to your seller account to the bank account that you share.

Question 31

Which bank account details should I enter here?

Answer

Please enter details of the bank account that is used for the business entity you are registering on Amazon.in.

Question 32

Can I change my bank account details after registration?

Answer

Yes, you can update the bank account details at any time through account settings on Seller Central. However, it's important to ensure that the new bank account details are accurate and up-to-date to avoid any payment delays.

Question 33

What is Default Product Tax Code? Why does Amazon ask for it?

Answer

Default GST rate or Product Tax Code (PTC) is the tax rate to each category as notified by the government. It is the percentage of taxes which is applicable on the sale of products or services under that category. Amazon Seller Central tax calculation system uses PTC to calculate the tax amount due on the products or services a seller lists on the marketplace. The seller will have to remit to the GST authorities the tax amount due on the sale of the product or services provided by them.

Question 34

I want to sell products under multiple categories that have different GST rates. Which product tax code should I select?

Answer

Please select the GST rate that applies to the maximum number of categories that you want to sell. For categories where the GST rate is different from the default PTC that you choose, you can add the applicable GST rate while creating product listings.

Question 35

Where can I learn more about Default GST Rate/ Product Tax Code (PTC)?

Answer

Learn more about Default GST Rate/Product Tax Code here:

Step-by-step registration guide for new sellers

Start Amazon.in seller registration

Enter GST number

Verify GST number

Enter Store Name

Enter Pickup Address

Choose Shipping Method

Add Bank Account

Select Default Tax Rate

List Your Products

Launch Your Store

GST FAQ

OTP verification FAQ

Store name FAQ

Pickup address FAQ

Shipping & fulfilment FAQ

Bank account FAQ

Product Tax Code (PTC) FAQ

Start your Seller Journey

Select your preferred language

Step-by-step registration guide for new sellers

Start Amazon.in seller registration

Enter GST number

Verify GST number

Enter Store Name

Enter Pickup Address

Choose Shipping Method

Add Bank Account

Select Default Tax Rate

List Your Products

Launch Your Store

GST FAQ

OTP verification FAQ

Store name FAQ

Pickup address FAQ

Shipping & fulfilment FAQ

Bank account FAQ

Product Tax Code (PTC) FAQ

Start your Seller Journey

Select your preferred language