Sell Anywhere and fulfill with Multi-Channel Fulfillment (MCF)

Question 1

Getting started

Answer

What is Multi-Channel fulfillment(MCF)?

MCF is a nationwide integrated fulfilment solution for all your sales channels, spanning across warehousing, inventory management, invoicing, logistics and customer delivery.

What are the requirements to sign up to MCF?

To sign-up for MCF you are required to have an active Amazon seller central account registered in the FBA program, and an active FBA listing with inventory.

How do I sign-up to MCF?

If you're already an FBA seller on Amazon, you can sign up for MCF through a single click sign-up, here. In case you're new to Amazon, you would need to create a seller central account and sign up, here.

What measures Amazon takes to ensure D2C brands' data and customer information remain secure and confidential?

Amazon adheres to strict data protection protocols to ensure the confidentiality and security of D2C brands' data. Additionally, Amazon employs robust encryption and compliance measures to safeguard both customer and sales information, ensuring the highest levels of protection.

Does Amazon provide Customer Service?

Amazon does not provide customer service for your MCF fulfillment requests. As the sale happens on your website or other sales channels, we encourage the sellers to take care of customer queries. For fulfilment related queries, Amazon provides real time tracking details.

Does Amazon offer customer returns and customer rejects service as part of MCF?

If an item delivered pursuant to an MCF fulfillment request is rejected by a customer prior to delivery, Amazon will return the item back to your FBA FC inventory. However, once the item has been delivered, and the customer requests for a return, you are required to facilitate the return.

Answer

MCF is a nationwide integrated fulfilment solution for all your sales channels, spanning across warehousing, inventory management, invoicing, logistics and customer delivery.

Answer

To sign-up for MCF you are required to have an active Amazon seller central account registered in the FBA program, and an active FBA listing with inventory.

Answer

If you're already an FBA seller on Amazon, you can sign up for MCF through a single click sign-up, here. In case you're new to Amazon, you would need to create a seller central account and sign up, here.

What measures Amazon takes to ensure D2C brands' data and customer information remain secure and confidential?

Amazon adheres to strict data protection protocols to ensure the confidentiality and security of D2C brands' data. Additionally, Amazon employs robust encryption and compliance measures to safeguard both customer and sales information, ensuring the highest levels of protection.

Does Amazon provide Customer Service?

Amazon does not provide customer service for your MCF fulfillment requests. As the sale happens on your website or other sales channels, we encourage the sellers to take care of customer queries. For fulfilment related queries, Amazon provides real time tracking details.

Does Amazon offer customer returns and customer rejects service as part of MCF?

If an item delivered pursuant to an MCF fulfillment request is rejected by a customer prior to delivery, Amazon will return the item back to your FBA FC inventory. However, once the item has been delivered, and the customer requests for a return, you are required to facilitate the return.

Answer

Amazon adheres to strict data protection protocols to ensure the confidentiality and security of D2C brands' data. Additionally, Amazon employs robust encryption and compliance measures to safeguard both customer and sales information, ensuring the highest levels of protection.

Does Amazon provide Customer Service?

Amazon does not provide customer service for your MCF fulfillment requests. As the sale happens on your website or other sales channels, we encourage the sellers to take care of customer queries. For fulfilment related queries, Amazon provides real time tracking details.

Does Amazon offer customer returns and customer rejects service as part of MCF?

If an item delivered pursuant to an MCF fulfillment request is rejected by a customer prior to delivery, Amazon will return the item back to your FBA FC inventory. However, once the item has been delivered, and the customer requests for a return, you are required to facilitate the return.

Answer

Amazon does not provide customer service for your MCF fulfillment requests. As the sale happens on your website or other sales channels, we encourage the sellers to take care of customer queries. For fulfilment related queries, Amazon provides real time tracking details.

Answer

If an item delivered pursuant to an MCF fulfillment request is rejected by a customer prior to delivery, Amazon will return the item back to your FBA FC inventory. However, once the item has been delivered, and the customer requests for a return, you are required to facilitate the return.

Question 2

Orders

Answer

How to create an MCF fulfillment request?

Create your MCF fulfillment request through the quick order form, bulk upload or through API. Learn how to create an order here.

What is the dimension and weight limit for MCF fufillment requested items?

MCF services are available for all sizes except ‘heavy & bulky’. Learn more about size classifications by clicking here.

How will my customer track an MCF fulfillment request?

Once products under an MCF fulfillment request are dispatched, Amazon will email you and your customer a tracking ID, and link to track the order in real time. You can also track real time order status through automated API integrations or in bulk through Seller Central reports.

Answer

Create your MCF fulfillment request through the quick order form, bulk upload or through API. Learn how to create an order here.

What is the dimension and weight limit for MCF fufillment requested items?

MCF services are available for all sizes except ‘heavy & bulky’. Learn more about size classifications by clicking here.

How will my customer track an MCF fulfillment request?

Once products under an MCF fulfillment request are dispatched, Amazon will email you and your customer a tracking ID, and link to track the order in real time. You can also track real time order status through automated API integrations or in bulk through Seller Central reports.

Answer

MCF services are available for all sizes except ‘heavy & bulky’. Learn more about size classifications by clicking here.

How will my customer track an MCF fulfillment request?

Once products under an MCF fulfillment request are dispatched, Amazon will email you and your customer a tracking ID, and link to track the order in real time. You can also track real time order status through automated API integrations or in bulk through Seller Central reports.

Answer

Once products under an MCF fulfillment request are dispatched, Amazon will email you and your customer a tracking ID, and link to track the order in real time. You can also track real time order status through automated API integrations or in bulk through Seller Central reports.

Question 3

Fees

Answer

What are the Fees for MCF?

Items shipped through MCF are charged on the basis of (1) the billing weight of each unit in an order, (2) number of units shipped in the order, and (3) the distance between the fulfilment center and the customer’s delivery address.

Multi channel fulfilment Fees - Standard speed

Shipping Zone - Local

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 53

₹ 43

₹ 39

₹ 36

₹ 33

Each additional 500 g (up to 1 kg)

₹ 41

₹ 33

₹ 31

₹ 28

₹ 26

Each additional kg after 1 kg (up to 5 kg)

₹ 68

₹ 55

₹ 48

₹ 46

₹ 43

Each additional kg after 5 kg

₹ 94

₹ 76

₹ 66

₹ 64

₹ 59

Shipping Zone - Regional

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 57

₹ 46

₹ 42

₹ 38

₹ 35

Each additional 500 g (up to 1 kg)

₹ 47

₹ 38

₹ 36

₹ 32

₹ 30

Each additional kg after 1 kg (up to 5 kg)

₹ 78

₹ 63

₹ 55

₹ 53

₹ 49

Each additional kg after 5 kg

₹ 121

₹ 97

₹ 85

₹ 82

₹ 76

Shipping Zone - National

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 80

₹ 65

₹ 60

₹ 54

₹ 50

Each additional 500 g (up to 1 kg)

₹ 70

₹ 56

₹ 53

₹ 48

₹ 44

Each additional kg after 1 kg (up to 5 kg)

₹ 117

₹ 94

₹ 82

₹ 79

₹ 74

Each additional kg after 5 kg

₹ 139

₹ 112

₹ 98

₹ 94

₹ 87

Multi channel fulfilment Fees - Expedited speed

Shipping Zone - Local

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 53

₹ 43

₹ 39

₹ 36

₹ 33

Each additional 500 g (up to 1 kg)

₹ 41

₹ 33

₹ 31

₹ 28

₹ 26

Each additional kg after 1 kg (up to 5 kg)

₹ 68

₹ 55

₹ 48

₹ 46

₹ 43

Each additional kg after 5 kg

₹ 94

₹ 76

₹ 66

₹ 64

₹ 59

Shipping Zone - Regional

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 66

₹ 53

₹ 49

₹ 44

₹ 41

Each additional 500 g (up to 1 kg)

₹ 55

₹ 44

₹ 42

₹ 37

₹ 35

Each additional kg after 1 kg (up to 5 kg)

₹ 90

₹ 73

₹ 64

₹ 61

₹ 57

Each additional kg after 5 kg

₹ 140

₹ 112

₹ 98

₹ 95

₹ 88

Shipping Zone - National

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 100

₹ 82

₹ 75

₹ 68

₹ 63

Each additional 500 g (up to 1 kg)

₹ 88

₹ 70

₹ 67

₹ 60

₹ 55

Each additional kg after 1 kg (up to 5 kg)

₹ 147

₹ 94

₹ 82

₹ 79

₹ 74

Each additional kg after 5 kg

₹ 174

₹ 140

₹ 123

₹ 118

₹ 109

Multi channel fulfilment Fees - Priority speed

Shipping Zone - Local

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 61

₹ 50

₹ 45

₹ 42

₹ 38

Each additional 500 g (up to 1 kg)

₹ 48

₹ 38

₹ 36

₹ 33

₹ 30

Each additional kg after 1 kg (up to 5 kg)

₹ 79

₹ 64

₹ 56

₹ 53

₹ 50

Each additional kg after 5 kg

₹ 109

₹ 88

₹ 76

₹ 74

₹ 68

Shipping Zone - Regional

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 80

₹ 65

₹ 59

₹ 54

₹ 49

Each additional 500 g (up to 1 kg)

₹ 66

₹ 54

₹ 51

₹ 45

₹ 42

Each additional kg after 1 kg (up to 5 kg)

₹ 110

₹ 89

₹ 77

₹ 75

₹ 69

Each additional kg after 5 kg

₹ 170

₹ 136

₹ 119

₹ 115

₹ 107

Shipping Zone - National

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 140

₹ 114

₹ 105

₹ 95

₹ 88

Each additional 500 g (up to 1 kg)

₹ 123

₹ 98

₹ 93

₹ 84

₹ 77

Each additional kg after 1 kg (up to 5 kg)

₹ 205

₹ 165

₹ 144

₹ 139

₹ 130

Each additional kg after 5 kg

₹ 244

₹ 196

₹ 172

₹ 165

₹ 153

Please note, non-transactional FBA fees (like transportation fee, monthly storage fees, long term storage fees and removal fees) are applicable as per current FBA rates, which can be viewed here.

Which fee will be charged on MCF fulfillment requests as compared to FBA order?

On each fulfillment request for MCF, only MCF fees (shown above) will be charged as compared to Referral fees, Closing fees, FBA pick and pack fees and FBA weight handling fees that are charged on FBA orders.

Answer

Items shipped through MCF are charged on the basis of (1) the billing weight of each unit in an order, (2) number of units shipped in the order, and (3) the distance between the fulfilment center and the customer’s delivery address.

Multi channel fulfilment Fees - Standard speed

Shipping Zone - Local

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 53

₹ 43

₹ 39

₹ 36

₹ 33

Each additional 500 g (up to 1 kg)

₹ 41

₹ 33

₹ 31

₹ 28

₹ 26

Each additional kg after 1 kg (up to 5 kg)

₹ 68

₹ 55

₹ 48

₹ 46

₹ 43

Each additional kg after 5 kg

₹ 94

₹ 76

₹ 66

₹ 64

₹ 59

Shipping Zone - Regional

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 57

₹ 46

₹ 42

₹ 38

₹ 35

Each additional 500 g (up to 1 kg)

₹ 47

₹ 38

₹ 36

₹ 32

₹ 30

Each additional kg after 1 kg (up to 5 kg)

₹ 78

₹ 63

₹ 55

₹ 53

₹ 49

Each additional kg after 5 kg

₹ 121

₹ 97

₹ 85

₹ 82

₹ 76

Shipping Zone - National

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 80

₹ 65

₹ 60

₹ 54

₹ 50

Each additional 500 g (up to 1 kg)

₹ 70

₹ 56

₹ 53

₹ 48

₹ 44

Each additional kg after 1 kg (up to 5 kg)

₹ 117

₹ 94

₹ 82

₹ 79

₹ 74

Each additional kg after 5 kg

₹ 139

₹ 112

₹ 98

₹ 94

₹ 87

Multi channel fulfilment Fees - Expedited speed

Shipping Zone - Local

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 53

₹ 43

₹ 39

₹ 36

₹ 33

Each additional 500 g (up to 1 kg)

₹ 41

₹ 33

₹ 31

₹ 28

₹ 26

Each additional kg after 1 kg (up to 5 kg)

₹ 68

₹ 55

₹ 48

₹ 46

₹ 43

Each additional kg after 5 kg

₹ 94

₹ 76

₹ 66

₹ 64

₹ 59

Shipping Zone - Regional

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 66

₹ 53

₹ 49

₹ 44

₹ 41

Each additional 500 g (up to 1 kg)

₹ 55

₹ 44

₹ 42

₹ 37

₹ 35

Each additional kg after 1 kg (up to 5 kg)

₹ 90

₹ 73

₹ 64

₹ 61

₹ 57

Each additional kg after 5 kg

₹ 140

₹ 112

₹ 98

₹ 95

₹ 88

Shipping Zone - National

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 100

₹ 82

₹ 75

₹ 68

₹ 63

Each additional 500 g (up to 1 kg)

₹ 88

₹ 70

₹ 67

₹ 60

₹ 55

Each additional kg after 1 kg (up to 5 kg)

₹ 147

₹ 94

₹ 82

₹ 79

₹ 74

Each additional kg after 5 kg

₹ 174

₹ 140

₹ 123

₹ 118

₹ 109

Multi channel fulfilment Fees - Priority speed

Shipping Zone - Local

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 61

₹ 50

₹ 45

₹ 42

₹ 38

Each additional 500 g (up to 1 kg)

₹ 48

₹ 38

₹ 36

₹ 33

₹ 30

Each additional kg after 1 kg (up to 5 kg)

₹ 79

₹ 64

₹ 56

₹ 53

₹ 50

Each additional kg after 5 kg

₹ 109

₹ 88

₹ 76

₹ 74

₹ 68

Shipping Zone - Regional

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 80

₹ 65

₹ 59

₹ 54

₹ 49

Each additional 500 g (up to 1 kg)

₹ 66

₹ 54

₹ 51

₹ 45

₹ 42

Each additional kg after 1 kg (up to 5 kg)

₹ 110

₹ 89

₹ 77

₹ 75

₹ 69

Each additional kg after 5 kg

₹ 170

₹ 136

₹ 119

₹ 115

₹ 107

Shipping Zone - National

MCF Fee (INR) (exclusive of taxes)

Unit weight

Units per order >

1

2

3

4

5 or more

Up to 500 g

₹ 140

₹ 114

₹ 105

₹ 95

₹ 88

Each additional 500 g (up to 1 kg)

₹ 123

₹ 98

₹ 93

₹ 84

₹ 77

Each additional kg after 1 kg (up to 5 kg)

₹ 205

₹ 165

₹ 144

₹ 139

₹ 130

Each additional kg after 5 kg

₹ 244

₹ 196

₹ 172

₹ 165

₹ 153

Please note, non-transactional FBA fees (like transportation fee, monthly storage fees, long term storage fees and removal fees) are applicable as per current FBA rates, which can be viewed here.

Which fee will be charged on MCF fulfillment requests as compared to FBA order?

On each fulfillment request for MCF, only MCF fees (shown above) will be charged as compared to Referral fees, Closing fees, FBA pick and pack fees and FBA weight handling fees that are charged on FBA orders.

Answer

On each fulfillment request for MCF, only MCF fees (shown above) will be charged as compared to Referral fees, Closing fees, FBA pick and pack fees and FBA weight handling fees that are charged on FBA orders.

Question 4

Reimbursements

Answer

Does Amazon reimburse for items lost in an MCF fulfillment request?

You are eligible for reimbursements on your MCF fulfillment requests if we determine that the products have been lost solely due to our acts / omissions. You are required to raise a claim to SPS post 14 days of the promised delivery date. Learn more here.

Does Amazon reimburse for items damaged as part of an MCF fulfillment request?

Amazon provides an amount as damage allowance on a monthly basis to compensate for items that are found to be damaged in transit (after reaching the purchaser), materially different from the item for which the fulfillment request was placed, or missing accessories. You are not required to raise any claims on damaged orders, learn more here. Additionally, you will not be entitled to receive any reimbursements on the abovementioned grounds

Answer

You are eligible for reimbursements on your MCF fulfillment requests if we determine that the products have been lost solely due to our acts / omissions. You are required to raise a claim to SPS post 14 days of the promised delivery date. Learn more here.

Does Amazon reimburse for items damaged as part of an MCF fulfillment request?

Amazon provides an amount as damage allowance on a monthly basis to compensate for items that are found to be damaged in transit (after reaching the purchaser), materially different from the item for which the fulfillment request was placed, or missing accessories. You are not required to raise any claims on damaged orders, learn more here. Additionally, you will not be entitled to receive any reimbursements on the abovementioned grounds

Answer

Amazon provides an amount as damage allowance on a monthly basis to compensate for items that are found to be damaged in transit (after reaching the purchaser), materially different from the item for which the fulfillment request was placed, or missing accessories. You are not required to raise any claims on damaged orders, learn more here. Additionally, you will not be entitled to receive any reimbursements on the abovementioned grounds

Question 5

API

Answer

What operations are possible through APIs?

APIs allow you to view inventory in fulfillment centers, preview shipping speeds and estimate delivery date, and facilitate end-to-end order management including creation, real time tracking, modification, cancellation, and invoice download.

How can my customers track orders fulfilled by Amazon?

Integrate your website with real time order tracking API. On top of this, Amazon will send emails with tracking ID links to both you and your customers.

Can I create orders manually and experience the offering without integrating through APIs?

Yes, you can place single or bulk orders manually using options available on Seller Central. Visit Sellercentral.amazon.in/MCF to get started.

How to display estimated delivery date to my customers?

Display estimated delivery date on your website to your customers by integrating with Preview and Tracking APIs.

Where can I find documentation details for APIs?

Search and find detailed use case API documents on Developer.amazonservices.com
a. Track inventory availability: GetInventorySummaries
b. MCF order creation, tracking and management: Fulfillment Outbound API
c. Download invoice: FBA Bulk Invoice

Answer

APIs allow you to view inventory in fulfillment centers, preview shipping speeds and estimate delivery date, and facilitate end-to-end order management including creation, real time tracking, modification, cancellation, and invoice download.

How can my customers track orders fulfilled by Amazon?

Integrate your website with real time order tracking API. On top of this, Amazon will send emails with tracking ID links to both you and your customers.

Can I create orders manually and experience the offering without integrating through APIs?

Yes, you can place single or bulk orders manually using options available on Seller Central. Visit Sellercentral.amazon.in/MCF to get started.

How to display estimated delivery date to my customers?

Display estimated delivery date on your website to your customers by integrating with Preview and Tracking APIs.

Where can I find documentation details for APIs?

Search and find detailed use case API documents on Developer.amazonservices.com
a. Track inventory availability: GetInventorySummaries
b. MCF order creation, tracking and management: Fulfillment Outbound API
c. Download invoice: FBA Bulk Invoice

Answer

Integrate your website with real time order tracking API. On top of this, Amazon will send emails with tracking ID links to both you and your customers.

Answer

Yes, you can place single or bulk orders manually using options available on Seller Central. Visit Sellercentral.amazon.in/MCF to get started.

How to display estimated delivery date to my customers?

Display estimated delivery date on your website to your customers by integrating with Preview and Tracking APIs.

Where can I find documentation details for APIs?

Search and find detailed use case API documents on Developer.amazonservices.com
a. Track inventory availability: GetInventorySummaries
b. MCF order creation, tracking and management: Fulfillment Outbound API
c. Download invoice: FBA Bulk Invoice

Answer

Display estimated delivery date on your website to your customers by integrating with Preview and Tracking APIs.

Answer

Search and find detailed use case API documents on Developer.amazonservices.com
a. Track inventory availability: GetInventorySummaries
b. MCF order creation, tracking and management: Fulfillment Outbound API
c. Download invoice: FBA Bulk Invoice

Sell Anywhere and fulfill with Multi-Channel Fulfillment (MCF)

What is Multi-Channel Fulfillment (MCF)?

Amazon’s end-to-end fulfillment solution across warehousing, packaging, logistics, invoicing and delivery for your social media, website, and Amazon.in orders under one solution.

Why Choose Multi-Channel Fulfillment?

Features of MCF

97%

85%

<3 days

How MCF works?

What makes our Automation seamless?

Getting started

Looking for more information ?

Frequently Asked Questions

Sell Anywhere,
Fulfill through Amazon

Select your preferred language

Sell Anywhere and fulfill with Multi-Channel Fulfillment (MCF)

What is Multi-Channel Fulfillment (MCF)?

Amazon’s end-to-end fulfillment solution across warehousing, packaging, logistics, invoicing and delivery for your social media, website, and Amazon.in orders under one solution.

Why Choose Multi-Channel Fulfillment?

Features of MCF

97%

85%

<3 days

How MCF works?

What makes our Automation seamless?

Getting started

Looking for more information ?

Frequently Asked Questions

Sell Anywhere, Fulfill through Amazon

Select your preferred language

Sell Anywhere,
Fulfill through Amazon