FULFILLMENT BY AMAZON | FAQ
Frequently Asked Questions
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Get answers to the frequently asked questions about Fulfillment by Amazon
Overview
What is Fulfillment by Amazon (FBA)
With Fulfillment by Amazon, (FBA) you store your products in Amazon’s warehouse, and we pack and deliver the orders to customers, provide customer service and handle returns.
How does FBA work?
- After you have been accepted to our program, you will need to register our fulfillment center as an additional place of business for you with the tax authorities.
- Then you will need to list your products and unit quantities in advance to be fulfiled.
- You prepare and label your products and packages for shipping.
- You ship your products to us.
- We receive and store your product units in Amazon’s fulfillment center.
- We will ship your orders directly from Amazon’s fulfillment center to the customers.
What are the benefits Fulfillment by Amazon (FBA)?
Once your products are listed through Fulfillment by Amazon, they will be eligible for the following features on Amazon.in.
- Grow your business and put Amazon's proven fulfillment technology to work.
- Delight your customer with world class customer service to service your orders.
- No growing pains: FBA can help Sellers scale operations flexibly and without new investments in warehouse space and headcount. Amazon can handle a broad range of product types and large volumes.
Can my FBA products be delivered to addresses outside of India?
You can sell and deliver your products globally in 200+ countries and territories on 18 Amazon international marketplaces with Amazon Global Selling, an e-commerce exports program. With Fulfillment by Amazon (FBA), all you have to do is ship your products to Amazon’s international fulfillment centers. Amazon stores, packs and delivers products on your behalf.
What are the categories in which I can use FBA?
You can sell items in the following categories: Baby Products, Beauty, Books, Consumer Electronics (including Cameras and Video Games - Consoles), Digital Accessories (including Mobile Accessories, Electronics Accessories and PC Accessories), Home, Jewellery, Kitchen, Luggage, Mobile Phones, Movies, Personal Care Appliances, Personal Computers, Tablets, Toys, Video games (consoles and games), and Watches. More categories are coming soon.
Do I need a list of minimum number of items?
FBA has no minimum number of items required to use it.
FBA Registration
How can I participate in FBA program?
"If you are not yet an Amazon seller, you will need to register your business on Amazon and list your products to join FBA. You can do that by clicking the "Start Selling" button anywhere on this page. If you are already a registered seller, click the "Join FBA button at the top or the bottom of the page to get started"
Do I need to register Amazon as an additional place of business?
Yes. After you have been accepted to our program, you will need to register our fulfillment center as your additional place of business with the tax authorities. However, if you are selling only VAT exempted books, then this may not be required. Note that if you start selling any taxable goods under our program you need to register under sales tax law adding our fulfillment center as your additional place of business with tax authorities.
Do I have to sell on Amazon.in to use FBA? Can I use FBA for fulfillment of orders received on my website?
Yes. At this time, FBA is available to only sellers who sell on Amazon.in.
What about my branding?
Fulfillment by Amazon orders are shipped in Amazon Branded boxes. The packing slip and invoice displays your name as the seller of the product.
Where are your fulfillment centers?
We currently operate through several state-of-the-art fulfillment centers across Maharashtra, Karnataka, New Delhi, Haryana, Tamil Nadu, Gujarat, Rajasthan, Punjab, Telengana and West Bengal
FBA Pricing
What are the charges?
The following services are included in the FBA fees:
- Storage of your products in Amazon fulfillment center.
- Increased exposure for your products on Amazon.in.
- Picking and packing of your products when a customer orders them.
- Shipping of your products to the customer.
- Customer service and returns supported by Amazon for products sold on Amazon.in.
- For more information about our fees, please refer Pricing
How will you bill me for Fulfillment by Amazon?
We will deduct the FBA fees from proceeds credited to your Selling on Amazon account and withhold the fees from the disbursement of funds to you.
Do you use a minimum weight or the actual weight of products shipped using FBA?
Fulfillment by Amazon uses the exact weight to the nearest 500 grams.
How do I calculate FBA fees?
You can determine the approximate FBA fees you will be charged per peroduct sold with the following 4 easy steps. As shown in the comparison table above, FBA automatically enables the Prime badge for your products. Sellers have seen sales of upto 3X when switching to FBA.
Please note theat the below fees mentioned are indicative. The final fee you will be subject to will be dependent on multiple factors such as product category, size, weight, volumetric weight, additional services availed, etc.
Step 1: Choose your category and find your Referral Fee
Choose your product category from the list below to determine your referral fee.
Referral Fees Table
Category
Referral Fee Percentage
Automotive, Car & Accessories
Automotive - Helmets, Oils & Lubricants, Batteries, Pressure washer, Vacuum cleaner, Air Freshener, Air purifiers and Vehicle Tools
6.5%
Automotive - Tyres & Rims
5%
Automotive Vehicles - 2-Wheelers, 4-Wheelers and Electric Vehicles
2%
Automotive – Car and Bike parts, Brakes, Styling and body fittings, Transmission, Engine parts, Exhaust systems, Interior fitting, Suspension and Wipers
11.00%
Automotive - Other Subcategories
20%
Automotive – Cleaning kits (Sponges, Brush, Duster, Cloths and liquids), Car interior & exterior care (Waxes, polish, Shampoo and other), Car and Bike Lighting and Paints
9.00%
Automotive Accessories (Floor Mats, Seat/Car/Bike Covers) and Riding Gear (Face Covers and Gloves)
13%
Car Electronics Devices
5.5%
Car Electronics Accessories
10.5%
Baby Products, Toys & Education
Baby Products - Other Products
6.0% for item price <=1000
8.0% for item price >1000
8.0% for item price >1000
Baby Hardlines - Swings, Bouncers and Rockers, Carriers, Walkers
Baby Safety - Guards & Locks
Baby Room Décor
Baby Furniture
Baby Car Seats & Accessories
Baby Strollers, Buggies & Prams
Baby Safety - Guards & Locks
Baby Room Décor
Baby Furniture
Baby Car Seats & Accessories
Baby Strollers, Buggies & Prams
8%
Craft Materials
8%
Toys
9.50% for item price <=1000
11% for item price >1000
11% for item price >1000
Toys - Drones
10.5%
Toys - Balloons and Soft Toys
11.0%
Books, Music, Movies, Video Games, Entertainment
Books
2% for item price <=250
4% for item price >250 and <=500
9% for item price >500 and <=1000
12.5% for item price > 1000
4% for item price >250 and <=500
9% for item price >500 and <=1000
12.5% for item price > 1000
Movies
6.5%
Music
6.5%
Musical Instruments (excluding Guitars and Keyboards)
7.5%
Musical Instruments - Guitars
7.5%
Musical Instruments - Keyboards
5%
Musical Instruments - DJ & VJ Equipment,
Recording and Computer,
Cables & Leads,
Microphones,
PA & Stage
Recording and Computer,
Cables & Leads,
Microphones,
PA & Stage
9.5%
Video Games - Online game services
2%
Video Games - Accessories
9% for item price <=500,
12% for item price > 500
12% for item price > 500
Video Games - Consoles
7%
Video Games
7%
Industrial, Medical, Scientific Supplies & Office Products
Business and Industrial Supplies - Robotics, Lab supplies, Soldering equipment, Personal Protective equipment (excluding masks) and PPE kits
· 11.5% upto INR 150000
· 5% more than INR 15000
· 5% more than INR 15000
Janitorial & Sanitation (Cleaners & deodorisers, Mops/buckets, tissues & wipes, commercial vacuum cleaners, dispensers etc.), Medical and Healthcare supplies
5.5%
Prescription Medicine
4.5%
Masks
6.00%
Weighing Scales - BISS and Kitchen
10.5% for item price <=500
12.0% for item price > 500
12.0% for item price > 500
Business and Industrial Supplies - Material Handling Equipment, Janitorial & Sanitation, Medical & Dental Supplies, Commercial kitchen and refrigeration Equipment
5.5%
Business and Industrial Supplies -Power tools & accessories, Welding machines, Microscopes, Industrial Electrical products
9.00%
Occupational Safety Supplies (Mask, gloves, Safety shoes, Face shields & other PPE products)
5%
Business and Industrial Supplies - Testing & Measuring instruments, Tapes & Adhesives, Packaging material, 3D printer, Thermal printer and Barcode scanner
· 8% upto INR 15000
· 5% more than INR 15000
· 5% more than INR 15000
Office Products
8%
Office Products - Machines & Electronic Devices
9.5%
Clothing, Fashion, Fashion Accessories, Jewellery, Luggage, Shoes
Apparel - Accessories
14% for item price <= 300
18% for item price > 300
18% for item price > 300
Apparel - Sweat Shirts and Jackets
13% for item price <= 300
20% for item price > 300
20% for item price > 300
Apparel - Shorts
14% for item price <= 300
17% for item price > 300 and <=1000
19% for item price > 1000
17% for item price > 300 and <=1000
19% for item price > 1000
Apparel - Womens' Kurtas, Kurtis and Salwar Suits
15% for item price <= 300
16.5% for item price > 300 and <=1000
18.0% for item price > 1000
16.5% for item price > 300 and <=1000
18.0% for item price > 1000
Apparel - Other innerwear
12.5% for item price <= 500
12% for item price > 500
12% for item price > 500
Apparel - Sleepwear
12%
Apparel - Other Products
14% for item price <= 300
16.5% for item price > 300 and <=1000
18% for item price > 1000
16.5% for item price > 300 and <=1000
18% for item price > 1000
Apparel - Sarees and Dress Materials
10.5% for item price <=300
18% for item price > 300
18% for item price > 300
Apparel - Men's T-shirts (except Polos, Tank tops and full sleeve tops)
17% for item price <= 500
15% for item price > 500
15% for item price > 500
Apparel - Womens' Innerwear / Lingerie
12.5% for item price <= 500
11% for item price > 500
11% for item price > 500
Backpacks
12% for item price <= 500
9% for item price > 500
9% for item price > 500
Eyewear - Sunglasses, Frames and zero power eye glasses
12.00%
Fashion Jewellery
22.5% for item price <= 1000
24% for item price > 1000
24% for item price > 1000
Fine Jewellery - Gold Coins
2.5%
Fine Jewellery - studded
10%
Fine Jewellery - unstudded and solitaire
5%
Flip Flops, Fashion Sandals and Slippers
9% for item price <= 500
12.5% for item price > 500
12.5% for item price > 500
Handbags
12.5% for item price <= 500
9.5% for item price > 500
9.5% for item price > 500
Luggage - Suitcase & Trolleys
6.5%
Luggage - Travel Accessories
11% for item price <= 500
10% for item price > 500
10% for item price > 500
Luggage - Other Subcategories
5.5%
Silver Jewellery
10.5%
Shoes
14% for item price <=1000
15% for item price > 1000
15% for item price > 1000
Kids footwear
6% for item price <= 500
14% for item price > 500
14% for item price > 500
Shoes - Sandals & Floaters
10.5%
Wallets
12%
Watches
13.5%
Electronics (Camera, Mobile, PC, Wireless) & Accessories
Cables - Electronics, PC, Wireless
20%
Camera Accessories
11%
Camera Lenses
7%
Camera and Camcorder
5%
Cases, Covers, Skins, Screen Guards
3% for item price <=150
18% for item price > 150 and <=300
20% for item price > 300 and <= 500
25% for item price > 500
18% for item price > 150 and <=300
20% for item price > 300 and <= 500
25% for item price > 500
Desktops
6.5%
Electronic Accessories (Electronics, PC & Wireless)
17%
Electronic Devices (except TV, Camera & Camcorder, Camera Lenses and Accessories, GPS Devices, Speakers)
9%
Entertainment Collectibles
· 13% upto INR 300
· 17% more than INR 300
· 17% more than INR 300
Fashion Smartwatches
14.5%
GPS Devices
13.5%
Hard Disks
8.5%
Headsets, Headphones and Earphones
18%
Keyboards and Mouse
13%
Kindle Accessories
25%
Laptop Bags & Sleeves
12% for item price <= 500
9% for item price > 500
9% for item price > 500
Laptop and Camera Battery
12%
Laptops
6%
Memory Cards
12%
Mobile Phones & Tablets (including Graphic Tablets)
5%
Modems & Networking Devices
14%
Monitors
6.5%
PC Components (RAM, Motherboards)
5.5%
Power Banks
18%
Printers & Scanners
8%
Software Products
11.5%
Speakers
11%
Television
6%
Landline Phones
6.0%
USB Flash Drives (Pen Drives)
16%
Projectors, Home Theatre Systems, Binoculars and Telescopes
6.00%
Grocery, Food & Pet Supplies
Grocery and Gourmet - Other Products
4.0% for item price <=500
5.5% for item price >500 and <=1000
9.5% for item price > 1000
5.5% for item price >500 and <=1000
9.5% for item price > 1000
Grocery and Gourmet - Hampers and gifting
6.0% for item price <=1000
9.5% for item price > 1000
9.5% for item price > 1000
Pet Products
· 6.5% upto INR 250
· 11% more than INR 250
· 11% more than INR 250
Health, Beauty, Personal Care & Personal Care Appliances
Beauty - Fragrance
8.5% for item price <=250
13.0% for item price >250
13.0% for item price >250
Beauty Products
5%
Deodrants
6.5%
Facial steamers
7.0%
Prescription Medicine
2.5%
Health & Personal Care (HPC) - Medical Equipment & Contact Lens
8%
Health and Personal Care - Ayurvedic products, Oral care, hand sanitizers, Pooja supplies
6.0% for item price <=500
8.0% for item price >500
8.0% for item price >500
Health & Personal Care (HPC) - Nutrition
9%
Health & Personal Care (HPC) - Other Subcategories
11%
Health and Personal Care - Other Household Supplies
3.5% for item price <=500
6.5% for item price >500
6.5% for item price >500
Health and Personal Care - Contact lens and reading glasses
12.0%
Luxury Beauty
5.0%
Car Cradles, Lens Kits and Tablet Cases
21%
Personal Care Appliances - Electric Massagers
9.5% for item price <=1000
12.0% for item price > 1000
12.0% for item price > 1000
Personal Care Appliances (Grooming & Styling)
10%
Personal Care Appliances - Glucometer and Glucometer Strips
5.5%
Personal Care Appliances - Thermometers
8.5%
Personal Care Appliances - Weighing Scales and Fat Analyzers
10.5% for item price <=500
12.0% for item price > 500
12.0% for item price > 500
Personal Care Appliances - Other Products
7.5%
Home, Décor, Home Improvement, Furniture, Outdoor, Lawn & Garden
Bean Bags & Inflatables
11%
Clocks
8%
Furniture
14.50% for item price <= 15000
10.00% for item price > 15000
10.00% for item price > 15000
Home - Fragrance & Candles
10.5%
Carpets, Bedsheets, Blankets and covers
6% for item price <= 500
10.5% for item price > 500
10.5% for item price > 500
Home Furnishing
12% for item price <= 1000
13% for item price > 1000
13% for item price > 1000
Home improvement - Wallpapers
13.50%
Home improvement (excl. accessories), including Home Security Systems
9%
Ladders, Kitchen and Bath fixtures
8.00%
Home Storage
10% for item price <= 300
13% for item price > 300
13% for item price > 300
Home - Other Subcategories
17%
Home - Waste & Recycling
6%
Home - Posters
17%
Indoor Lighting - Others
16.00%
Indoor Lighting – Wall, ceiling fixture lights, lamp bases, lamp shades and Smart Lighting
12%
LED Bulbs and Battens
7%
Cushion Covers
10.00%
Slipcovers and Kitchen Linens
14.50%
Lawn & Garden - Commercial Agricultural Products
3.00%
Lawn & Garden- Chemical Pest Control, Mosquito nets, Bird control, Plant protection, Foggers
6% for item price <= 1000
8% for item price > 1000
8% for item price > 1000
Lawn & Garden - Solar Devices (Panels, Inverters, Charge controller, Battery, Lights, Solar gadgets)
5%
Lawn and Garden - Planters, Fertilisers, Watering and other subcategories
13% for item price <= 300
10% for item price > 300 and <=15000
5% for item price > 15000
10% for item price > 300 and <=15000
5% for item price > 15000
Lawn and Garden - Plants, Seeds & Bulbs
9% for item price <=500
10% for item price > 500
10% for item price > 500
Lawn & Garden - Outdoor equipments (Saws, Lawn Mowers, Cultivator, Tiller, String Trimmers, Water Pumps, Generators, Barbeque Grills, Greenhouses)
5.5%
Kitchen, Large & Small Appliances
Kitchen- Non Appliances (including Glassware and Ceramicware)
6% for item price <= 300
11.5% for item price > 300
11.5% for item price > 300
Kitchen - Glassware & Ceramicware
6% for item price <= 300
11.5% for item price > 300
11.5% for item price > 300
Kitchen - Gas Stoves & Pressure Cookers
7.5%
Large Appliances (excl. Accessories, Refrigerators and Chimneys)
5.5%
Large Appliances - Accessories
16%
Large Appliances - Chimneys
7.5%
Large Appliances – Refrigerators
5%
Small Appliances
5.5% for item price <=5000
6.5% for item price > 5000
6.5% for item price > 5000
Fans and Robotic Vacuums
5.5% for item price <=3000
7% for item price > 3000
7% for item price > 3000
Sports, Gym & Sporting Equipment
Bicycles
8%
Gym Equipments
9%
"Sports- Cricket and Badminton Equipments,
Tennis, Table Tennis , Squash,
Football, Volleyball, Basketball , Throwball,
Swimming"
Tennis, Table Tennis , Squash,
Football, Volleyball, Basketball , Throwball,
Swimming"
6%
Sports - Football, Volleyball, Basketball, Throwball
6%
Sports - Tennis, Table Tennis & Squash
6%
Sports - Swimming
6%
Sports & Outdoors - Footwear
14% for item price <=1000
15% for item price > 1000
15% for item price > 1000
Sports & Outdoors - Other Products
9% for item price <=250
11.5% for item price > 250
11.5% for item price > 250
Others
Coin Collectibles
15%
Consumable Physical Gift Card
5%
Fine Art
20%
Silver Coins & Bars
2.5%
Sports Collectibles
· 13% upto INR 300
· 17% more than INR 300
· 17% more than INR 300
Wall Art
13.5%
Warranty Services
30%
Step 2: Determine your Closing Fee
Based on your product price, determine your closing fee
Item Price Range (INR)
All Categories
Categories with exception*
₹ 0 - 250
₹ 25
₹ 12*Lower Fees
₹ 251 - 500
₹ 20
₹ 12**Lower Fees
₹ 501 - 1000
₹ 18
₹ 18
₹ 1000+
₹ 35
₹ 35
Step 3: Calculate your Fulfillment Fees
Fulfillment Fees depends on the weight and dimension of your product and shipping distance.
Choose your Size to calculate your Shipping Fees & Other Fees (Pick & Pack Fee + Storage Fee)
Fee structure for Standard Size items
FBA Fulfilment Fees
Pick & Pack Fee (per unit)
₹ 11
Storage Fee (per cubic foot/month)
₹ 33
Shipping Fee (weight handling fee)
As per the table
FBA (Non-Seller Flex) Weight handling fee (INR per shipment)*
Size band
Standard
Local
Regional
National
First 500 gms
₹29
₹40
₹61
Each additional 500g upto 1 kg
₹13
₹17
₹25
Each additional kg after 1 kg
₹15
₹21
₹27
Each additional kg upto 5 kg
₹8
₹9
₹12
Fee structure for Oversize Heavy & Bulky items
H&B Items-
• Item requires special handling during pickup, delivery & installation.
Max (Length, Width, Height) > 72” or 183 CMs Or Weight > 22.5 kg or Girth > 118” or 300 CMs #Girth = [Length + 2*(Width + Height)]
• Item requires special handling during pickup, delivery & installation.
Max (Length, Width, Height) > 72” or 183 CMs Or Weight > 22.5 kg or Girth > 118” or 300 CMs #Girth = [Length + 2*(Width + Height)]
FBA Fullfilment Fees
Pick & Pack Fee (per unit)
₹ 50
Storage Fee (per cubic foot/month)
₹ 33
Shipping Fee (weigt handling fee)
As per the table
FBA (Non-Seller Flex) Weight handling fee (INR per shipment)*
Size band
Heavy and Bulky
Local
Regional
National
First 12 kgs
₹176
₹261
NA
Each additional kg after 12 kg
₹5
₹6
NA
Step 4: Calculate your Total Fees
Add the above mentioned fees (Step 1, 2 and 3) and apply 18% GST
Total Fee = Referral Fee + Closing Fee + Fulfillment Fee + Tax (18%)
Total Fee = Referral Fee + Closing Fee + Fulfillment Fee + Tax (18%)
Example
Small Product: Camera Lens
Product Info:
Dimensions: 11.7 x 7.7 x 7.7 cm
Unit weight: 0.25 kg
Listing price on Amazon: ₹ 18,900
How to calculate fees for this product:
Step 1: Referral fee = 7% * 18900 = ₹ 1323
Step 2: Closing Fee = ₹ 35
Step 3: Product Type: Standard
Shipping Fee & Other Fees = ₹40
Fee w/o Tax = 1323+35+40 = ₹ 1398 i.e 7.4%
Shipping Fee & Other Fees = ₹40
Fee w/o Tax = 1323+35+40 = ₹ 1398 i.e 7.4%
Note:
• Fees shown in the table above is displayed excluding applicable taxes. Amazon will charge 18% Goods and Services Tax (GST) on all fees displayed above.
• Shipping fee is computed based on the outbound shipping weight which is Aggregated Billing weight of all units in the shipment + Packaging weight. We will use 100gm as the Packaging weight for Standard shipments & 500gm as the Packaging weight for Heavy Bulky shipment.
• Billing weight is defined as the higher of actual weight or volumetric weight.
• Volumetric Weight is calculated using the formula, (Length x Width x Height) divided by 5000 to get the Volumetric Weight of a unit in kilograms. Length, Width and Height are all in centimeters.
• For the below mentioned categories, if the actual weight is less than 1kg and volumetric weight is more than 2 times actual weight, then the billing weight would be capped at 2 times the actual weight.
• Consumables - Baby Products, Baby Hardlines - Swings, Bouncers and Rockers, Carriers, Walkers, Baby Safety - Guards & Locks, Baby Room Décor, Baby Furniture, Baby Car Seats & Accessories, Baby Strollers, Buggies & Prams,Toys,Toys – Drones; Softlines - Apparel, Apparel - Sarees and Dress Materials,Apparel - Men's T-shirts (except Polos, Tank tops and full sleeve tops),Apparel Accessories,Apparel - Innerwear,Apparel - Sleepwear, Eyewear, Shoes, Flip Flops, Fashion Sandals and Slippers, Kids footwear, Handbags, Wallets, Backpacks, Luggage - Suitcase and Trolleys, Luggage - Travel Accessories, Luggage (other subcategories).
• Pick & Pack fee and Weight handling shipping fee will not be charged for Standard sized shipments priced over INR 20,000 (zero-fee fulfilment).
• Weight handling fee applicable for all export shipments under Exports by Amazon will be charged as per national rates.
• Long-Term Storage Fees: Additional charges for inventory stored in the Amazon fulfilment centres for more than six months will be applicable in accordance with Amazon.in policies.
• Fees shown in the table above is displayed excluding applicable taxes. Amazon will charge 18% Goods and Services Tax (GST) on all fees displayed above.
• Shipping fee is computed based on the outbound shipping weight which is Aggregated Billing weight of all units in the shipment + Packaging weight. We will use 100gm as the Packaging weight for Standard shipments & 500gm as the Packaging weight for Heavy Bulky shipment.
• Billing weight is defined as the higher of actual weight or volumetric weight.
• Volumetric Weight is calculated using the formula, (Length x Width x Height) divided by 5000 to get the Volumetric Weight of a unit in kilograms. Length, Width and Height are all in centimeters.
• For the below mentioned categories, if the actual weight is less than 1kg and volumetric weight is more than 2 times actual weight, then the billing weight would be capped at 2 times the actual weight.
• Consumables - Baby Products, Baby Hardlines - Swings, Bouncers and Rockers, Carriers, Walkers, Baby Safety - Guards & Locks, Baby Room Décor, Baby Furniture, Baby Car Seats & Accessories, Baby Strollers, Buggies & Prams,Toys,Toys – Drones; Softlines - Apparel, Apparel - Sarees and Dress Materials,Apparel - Men's T-shirts (except Polos, Tank tops and full sleeve tops),Apparel Accessories,Apparel - Innerwear,Apparel - Sleepwear, Eyewear, Shoes, Flip Flops, Fashion Sandals and Slippers, Kids footwear, Handbags, Wallets, Backpacks, Luggage - Suitcase and Trolleys, Luggage - Travel Accessories, Luggage (other subcategories).
• Pick & Pack fee and Weight handling shipping fee will not be charged for Standard sized shipments priced over INR 20,000 (zero-fee fulfilment).
• Weight handling fee applicable for all export shipments under Exports by Amazon will be charged as per national rates.
• Long-Term Storage Fees: Additional charges for inventory stored in the Amazon fulfilment centres for more than six months will be applicable in accordance with Amazon.in policies.
Sending Products to Fulfillment centers (FCs)
How do I upload my listings on Amazon.in?
FBA offers three channels for uploading your listings to accommodate the scale of your business
Add a product - If you have a small number of items you want Amazon to fulfil for you, you can list them one at a time. Seller Central, our web interface for sellers helps you to select items in the Amazon.in catalog or add new ones. Once you have your items listed, you can simply convert it to by fulfiled by Amazon.
Flat file feeds - If you have large number of items, you can list items by uploading a flat file through our web tool. We provide an Excel spreadsheet template that you can use to build the file. This method enables you to directly list them for Fulfillment by Amazon.
API Integration - If you have large number of items and development resources available to you, you can integrate your own website or inventory management software with Amazon's inventory catalog. This method enables you to directly list them for fulfillment by Amazon.
Add a product - If you have a small number of items you want Amazon to fulfil for you, you can list them one at a time. Seller Central, our web interface for sellers helps you to select items in the Amazon.in catalog or add new ones. Once you have your items listed, you can simply convert it to by fulfiled by Amazon.
Flat file feeds - If you have large number of items, you can list items by uploading a flat file through our web tool. We provide an Excel spreadsheet template that you can use to build the file. This method enables you to directly list them for Fulfillment by Amazon.
API Integration - If you have large number of items and development resources available to you, you can integrate your own website or inventory management software with Amazon's inventory catalog. This method enables you to directly list them for fulfillment by Amazon.
What product and order information you need from me?
- You must provide us with information we request about any of your products, or the fulfillment of your products, in a format and upon intervals that we request.
- This product information may include all information regarding all available product categorisation and sub-categorisations, item and packaging dimensions, weight and bar code data and product condition for all of your products if it’s not already in our catalogue.
How do I pack products for shipment to you?
Collect your packaged and labeled units and pack them in boxes to ship to Amazon fulfillment center. Print shipping labels for your packages. You can print from your seller account the list of products and quantities you intend to send us and use this list as a reference when collecting the products from your storage facility.
Pack your product units using as few boxes as possible. Protect the products from damage during shipping by adding cushioning material like styrofoam or bubble-wrap to the box. Check the sealed box to ensure the contents in the box will not shift during shipping and that the box is strong enough for shipping. Repack the box if necessary.
Pack your product units using as few boxes as possible. Protect the products from damage during shipping by adding cushioning material like styrofoam or bubble-wrap to the box. Check the sealed box to ensure the contents in the box will not shift during shipping and that the box is strong enough for shipping. Repack the box if necessary.
How do I prepare units for shipment to you?
Each unit you ship to us should be ready for us to pack and ship to customers. Fragile items need to be individually packed with protective material such as Styrofoam or bubble wrap.
Why do I need to label my product?
Each unit must be labelled so that the correct item can be picked from inventory in Amazon’s fulfillment center and shipped to your customer. Labels also help in tracking units you have in inventory at Amazon’s fulfillment centers. Shipments that are received without proper labelling may be returned to you. You can print labels from your seller account.
What is on a label?
A label has a product identifier specific to Amazon Fulfillment Services, including a barcode of the product identifier, item description, and item condition.
Which units require labelling?
Every unit must be labeled whether using the labels provided by your seller.
How do I print labels for my products?
After we provide you the information needed for the labels, print labels for the registered products from your seller account. Labels will have the product description to help you match the label to the correct product.
How do I notify you of units I want to ship to you for fulfillment?
Once you register a product type, you will enter the number of units of that product type that you want to send to us in your seller account. Then you will create a shipment in your seller account. Once you have shipped the units, you will set the shipment to Mark as Shipped.
Will Amazon compensate for any lost or damaged units?
If a loss of or damage to any Unit occurs in circumstances for which we take responsibility under the Amazon Services Business Solutions Agreement, we will reimburse you.
Can someone manage delivery to Amazon’s fulfillment center?
We have service providers who can pick up packed products from your store or warehouse and deliver to Amazon’s fulfillment centers. These providers also can take appointments at FCs on your behalf.
What are the benefits Fulfillment by Amazon (FBA)?
Yes. We can receive inventory that originates from overseas. Sellers with shipments that originate from overseas will need to arrange the import and customs clearance of the shipment and then arrange for the delivery to our facility.
- We will not serve as the importer of record or ultimate consignee on any of your imported freight.
- We will not be responsible for any duties, taxes or other charges associated with the importation of your freight.
- We will not provide tax ID numbers to you.
- We will not provide brokerage or freight forwarding services.
- You are responsible for compliance and filing with all applicable other government agencies at the time of importation.
- You must provide prepaid delivery to Amazon’s fulfillment center and the products should arrive stickered.
Will my products be safe in Amazon’s fulfillment center?
All fulfillment centers in the Amazon fulfillment network are secure facilities with highly automated pick, pack and ship processes to facilitate the safe and timely processing of merchant orders. Features include the following:
- 24-hour security staff in fulfillment center.
- Fully automated wireless and computer-networked order tracking throughout the facility.
- High-value secure cage storage.
Customer Service Returns and Refunds
Who will handle customer service?
One of the advantages of fulfillment by Amazon is the use of Amazon’s customer service to handle customer enquiries, refunds and returns. If the customer wants to return a product, we direct the customer to our online Returns center. Our online returns center provides customers with help pages and details about how to contact us.
Who will handle customer returns?
Our online returns center provides customers with help pages and details about how to contact us. If the customer wants to return a product, we will direct the customer to our online Returns center. Once the customer raises a return request, we will handle the customer returns.
How will customer refunds happen?
For products sold by you through the Amazon.in website, we will process the customer refunds for product returns in accordance with Amazon.in returns policy, the FBA service terms and the selling on Amazon Service terms. Your selling on Amazon report will show these refunds.
What happens to customer returned products?
If we determine the product is no longer sellable in the same condition as previously listed, we will flag it as damaged in your seller account and will hold it temporarily. If you do not tell us within 90 days whether you elect to dispose of the unit or have it returned to you, we may choose to dispose of or return it at our discretion.
If we determine the returned product is still sellable in the same condition as previously listed, we will automatically place the unit back into your inventory available for sale.
If we determine the returned product is still sellable in the same condition as previously listed, we will automatically place the unit back into your inventory available for sale.
What do I do with unfulfillable inventory?
You can request that your unfulfillable inventory be returned to you. You will need to contact us to set up a distributor return for the inventory you no longer want to be fulfilled by Amazon, including unfulfillable inventory.
How do I ask you to return products (unfulfillable inventory) to me?
You can request to have your inventory returned to you by completing the contacting seller support. You can include the following information:
- SKU of each item to be returned.
- Quantity of each item to be returned.
- Address to which you would like us to send the items.
- Follow-up e-mail address (if the address is different from the one to which this message is being sent)
Amazon Prime
What is Amazon Prime?
Amazon Prime is a membership programme that will offer Amazon customers in over 100 cities unlimited free one-day and two-day delivery on lakhs of eligible products. Amazon Prime Members will also get discounted pricing on scheduled, same-day and morning delivery on thousands of items across 20 cities. In addition, Prime members get early access to top Lightning Deals every day, and exclusive deals on sought-after products.
How can I participate in this programme?
The Prime services are offered on all products on amazon.in which are fulfilled by Amazon (FBA). Being a FBA seller, your products have been selected as Prime eligible and the Prime badge will appear for all such products on amazon.in. On this basis, your customers in over 100 cities can get unlimited free one-day and two-day delivery on your products.
Is there an enrollment fee? Is it different from regular FBA?
There is no fee to join this programme. All fulfilled by Amazon (FBA) products are now Prime eligible other than large appliances, furniture and similar items that require special handling.
What are Amazon Prime delivery benefits?
All Amazon Prime members receive multiple benefits including FREE one-day and two-day delivery, discounted same-day and/or morning delivery at Rs.50, scheduled delivery at Rs.50 for Prime eligible items. For deliveries to cities not yet eligible for one-day or two-day delivery, members will receive free delivery with no minimum purchase.
How will Amazon Prime impact me as a seller?
Premium and expedited delivery options and early access to special shopping deals will enhance the shopping experience. This will help increase customer demand and satisfaction for your products and also increase customer loyalty.
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